ParkPulse ("we", "us") is a theme-park wait-time and planning service. This policy explains what we collect and what we do with it — which is deliberately little.
What we collect
Account data. If you create an account: your email address and a salted, one-way hash of your password. We never store or see your actual password.
Waitlist emails. If you join the waitlist or price-lock list: your email address.
Purchases. If you buy a pass, payment is processed entirely by Stripe — we never see or store your card details. We keep a record of the plan purchased, the Stripe session reference, and (if provided) your email, for support and reconciliation.
Wait-drop alerts. If you set an alert, we store your browser's push-subscription endpoint and your alert settings until the alert fires or you remove it.
Consultant chats. Messages you send to the AI consultant are processed to generate a reply (see "Service providers"). We don't build profiles from them.
Usage counts. We count page views in aggregate on our own server (a number per page per day). No tracking cookies, no third-party analytics, no advertising identifiers, no fingerprinting.
The app stores your session, preferences, and favorites in your own browser's local storage; that data stays on your device.
What we never do
We do not sell or rent your data, we do not run ads, and we do not share your information with anyone except the service providers below, to the minimum extent needed to run the product.
Service providers
Railway — hosting infrastructure (our server and database run there).
Anthropic — powers the AI consultant; your chat messages and the current wait data are sent to their API to generate replies (their policy).
Resend — delivers transactional email such as password resets.
Queue-Times.com — the source of wait-time data. Requests for wait data go from our server, not your browser; none of your personal data is sent to them.
Retention & deletion
Account and purchase records are kept while your account exists. Fired or cancelled alerts are deleted immediately. To delete your account and associated data, or to request a copy of the data we hold about you, email us — we'll act within 30 days.
Children
ParkPulse is a trip-planning tool intended for adults; we don't knowingly collect data from children under 13.
Changes
If this policy changes materially, we'll note the new effective date here.